Frequently Asked Questions
Answers about accounts, tickets, Quick Pick, draw schedules, payments, results, privacy and support.
Do I need an account?
Yes for ticket purchases and order history in this implementation. The account journey keeps tickets, orders and player actions associated with an authenticated user.
How does Quick Pick work?
Quick Pick creates the required number of unique values within the configured range. It is a convenience mechanism, not a prediction tool.
Can I choose multiple draws?
Supported Grand Draws can offer a Multiple Draws option. The ticket builder creates separate entries for the consecutive scheduled draws and updates the total accordingly.
When does a ticket become active?
Tickets remain pending until the bank transfer is verified. After an administrator confirms the payment proof, the order and its ticket records are activated.
Where can I see results?
Use Latest Results, the Winners area and each game's result page. Published results should be treated as the authoritative platform record.
Can support see my password?
No. Never send your password or one-time authentication code through the contact form. Support should only receive the information necessary to investigate your request.
How are payments handled?
NovaDraw currently uses bank transfer plus receipt verification. The receiving bank details are controlled from Admin → Payment Settings. Card acquiring can only be enabled after an approved merchant/acquirer relationship and the required production credentials, webhooks and reconciliation controls are in place.
How can I contact support?
Use the contact form or email contact@tuveleeds.com. For technical reports, include the page, device, browser and steps to reproduce the issue.